Accessibility Statement

At ShopMindAI, we believe that great shopping experiences should be available to everyone, regardless of ability. We are committed to ensuring digital accessibility for all users.

1. Our Commitment

ShopMindAI strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help make web content more accessible for people with disabilities and improve usability for all users.

2. Accessibility Features

We have implemented numerous features to ensure an accessible experience:

• Keyboard Navigation: All interactive elements can be accessed via keyboard.
• Screen Reader Support: Semantic HTML and ARIA labels for assistive technologies.
• Clear Typography: Readable fonts with appropriate contrast ratios.
• Responsive Design: Content adapts seamlessly across devices and screen sizes.
• Motion Preferences: We respect the prefers-reduced-motion setting throughout the chat UI.
• Focus Indicators: Clear visual indicators for keyboard focus states.

3. Ongoing Improvements

Accessibility is an ongoing journey, not a destination. We continuously:

• Conduct regular accessibility audits of our platform.
• Test with keyboard-only navigation and screen readers.
• Train our team on accessibility best practices.
• Incorporate user feedback to identify and address barriers.

We are actively working to improve accessibility across all aspects of our service.

4. Known Limitations

Despite our efforts, some areas may not yet meet all accessibility standards. We know accessibility is a moving target and we won't catch everything. Known limitations include:

• Some dynamically loaded content may require page refresh for screen readers.
• Certain complex product visualizations may have limited descriptions.

We are actively addressing these issues and welcome your input on how to improve.

5. Feedback and Support

Your feedback helps us improve. If you encounter accessibility barriers—a contrast issue, a focus trap, a label that doesn't announce well—please tell us. We treat accessibility bugs as high-priority and aim to respond to inquiries within 2 business days.